Frequently Asked Questions
If your question is not here, email support@thecutaway.app.
How does The Cutaway build my playlist?
Two things decide it: which shows you follow and which podcasts you have turned on. You pick your shows when you set up the app, and you choose which podcasts to include.
Each day The Cutaway goes through the new episodes from those podcasts, takes the segments about your shows, and puts them in one playlist.
When is my playlist ready?
It is built early each morning and is normally ready by 6:30am Eastern. Clips from episodes that come out later in the day are added as they arrive. You can also turn on a notification in Settings and pick the time you want to be notified.
Can I change which shows I follow?
Yes. Open Settings to add or remove shows. Settings also controls which podcasts are included, the order they play in, and how long the playlist runs.
Why is my playlist short today, or empty?
Playlist length follows how much was said about your shows that day. The Cutaway does not pad the playlist to a set length, so a quiet day produces a short one, and a show that is between seasons can go days without a clip. When something happens, the clips come back.
Why did I hear an ad in a clip?
The Cutaway does not remove or skip ads. A clip plays the podcast's own audio exactly as the podcast published it, so if an ad falls inside the stretch of conversation a clip covers, you hear it.
A clip is wrong. How do I report it?
Press and hold the clip, tap Report a problem, and choose a reason.
To describe something in your own words, use Something else (email) in the same menu. It opens a mail draft with the clip and episode details filled in.
Can I hear the full episode a clip came from?
Yes. Press and hold the clip and tap Open the full episode. That opens the episode in Apple Podcasts or on the podcast's own site.
Which shows does The Cutaway cover?
Bravo to start: Summer House, The Valley, Vanderpump Rules, Southern Charm, Southern Hospitality, Below Deck, Next Gen NYC, Top Chef, Married to Medicine, Ultimate Girls Trip, and the Real Housewives of Orange County, Beverly Hills, New Jersey, Salt Lake City, Atlanta, Potomac, Miami, New York City, Rhode Island and London. More networks are on the roadmap. Email us if there is a show you want covered.
My favorite podcast is not included. Can you add it?
Email us the name of the podcast. Podcasts are added regularly, based on what people ask for.
Is there an Android version?
Not yet. The Cutaway is iOS only for now. Please reach out via email if you are interested.
I have a podcast. How do I get included in The Cutaway?
Email support@thecutaway.app with the name of the show and we will be in touch. Once a show is in, every clip credits it, links the full episode, and plays from your own servers.
I have a podcast and I want it out of The Cutaway.
Email support@thecutaway.app from an address connected to the show. We will remove it within 48 hours.
How do I start over?
Erase everything and start over is at the bottom of Settings. It removes your follows, your listening history, and everything else the app keeps on your phone, and returns you to setup.
Contact
The Cutaway · Published by Jim Thompson