Support

Frequently Asked Questions

If your question is not here, email support@thecutaway.app.

How does The Cutaway build my playlist?

Two things decide it: which shows you follow and which podcasts you have turned on. You pick your shows when you set up the app, and you choose which podcasts to include.

The Cutaway goes through each new episode from those podcasts and takes the parts about your shows. Each clip goes under the TV episode it talks about. Talk that is not about one episode goes under Around the show for that week.

When do new clips show up?

The Cutaway checks the podcasts for new episodes every hour. Clips show up under a TV episode as the podcasts post their recaps, so an episode fills in over a day or two.

You can also turn on a notification in Settings and pick the time. It comes the day after one of your shows airs, once the podcasts have talked about it, and never more than one a day.

Can I change which shows I follow?

Yes. Open Settings to add or remove shows. Settings also controls which podcasts are included and the order they play in.

Why is a show short, or empty?

A show only gets clips when the podcasts talk about it. The Cutaway does not pad anything out, so a quiet episode has a short list, and a show that is between seasons can go weeks without a clip. When it comes back, the clips come back too.

Why did I hear an ad in a clip?

The Cutaway does not remove or skip ads. A clip plays the podcast's own audio exactly as the podcast published it, so if an ad falls inside the stretch of conversation a clip covers, you hear it.

A clip is wrong. How do I report it?

Press and hold the clip, tap Report a problem, and choose a reason.

To describe something in your own words, use Something else (email) in the same menu. It opens a mail draft with the clip and episode details filled in.

Can I hear the full episode a clip came from?

Yes. Press and hold the clip and tap Open the full episode. That opens the episode in Apple Podcasts or on the podcast's own site.

Which shows does The Cutaway cover?

Bravo to start: Summer House, The Valley, Vanderpump Rules, Southern Charm, Southern Hospitality, Below Deck, Next Gen NYC, Top Chef, Married to Medicine, Ultimate Girls Trip, and the Real Housewives of Orange County, Beverly Hills, New Jersey, Salt Lake City, Atlanta, Potomac, Miami, New York City, Rhode Island and London. Also Big Brother and Survivor (CBS), Dancing With the Stars (ABC), The Secret Lives of Mormon Wives and The Kardashians (Hulu), The Traitors and Love Island USA (Peacock), The Golden Life (E!) and Love Is Blind (Netflix). More shows are on the roadmap. Email us if there is a show you want covered.

My favorite podcast is not included. Can you add it?

Email us the name of the podcast. Podcasts are added regularly, based on what people ask for.

Is there an Android version?

Not yet. The Cutaway is iOS only for now. Please reach out via email if you are interested.

I have a podcast. How do I get included in The Cutaway?

Email support@thecutaway.app with the name of the show and we will be in touch. Once a show is in, every clip credits it, links the full episode, and plays from your own servers.

I have a podcast and I want it out of The Cutaway.

Email support@thecutaway.app from an address connected to the show. We will remove it within 48 hours.

How do I start over?

Erase everything and start over is at the bottom of Settings. It removes your follows, your listening history, and everything else the app keeps on your phone, and returns you to setup.

The Cutaway · Published by Jim Thompson · TV schedules from TVmaze (CC BY-SA)